1. Introduction

Ensure Services Ltd is committed to protecting your personal data in accordance with UK GDPR and the Data Protection Act 2018.

2. Information We Collect

We may collect:

• Names

• Email addresses

• Phone numbers

• Property addresses and access details

• Inspection reports, certificates, and photographs

• Billing and transaction information

• Communications relating to bookings and services

3. How We Use Your Data

We use personal data to:

• Deliver inspection and compliance services

• Manage bookings and scheduling

• Issue reports, certificates, and invoices

• Process payments

• Communicate regarding appointments and services

• Comply with legal and regulatory obligations

4. Legal Basis for Processing

We process personal data under:

• Performance of a contract

• Legitimate business interests

• Legal obligations

5. Use of Third-Party Service Providers

We use trusted third-party providers to operate our business systems. These may include platforms used for:

• Scheduling and job management

• Client communication

• Document and report delivery

• Online payments

These providers process data on our behalf under appropriate data protection safeguards.

We do not sell personal data.

6. Payment Processing

Where online payments are made, payment details are processed by secure third-party payment processors. We do not store full card details on our systems.

7. Data Storage & Security

Data is stored securely using appropriate technical and organisational measures. Data is retained only as long as necessary for operational, legal, or regulatory purposes.

8. Data Sharing
Your data may be shared with:

• Landlords, letting agents, or property managers connected to the instruction

• Regulatory bodies where required by law

• Software or service providers used to deliver our services

9. Your Rights
You have the right to:

• Access your data

• Request correction or deletion

• Restrict or object to processing

• Lodge a complaint with the ICO

10. Contact Details

Ensure Services Ltd
Email: [email protected]
Website: www.ensureservices.co.uk